XENIA — Effective immediately, Xenia utility customers may pay their utility bills via phone using Payment Service Network, Inc. (PSN).
Customers can call 877-885-7968 to make payments. The automated system is available 24 hours a day and operator assisted payments are available 8 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 6 p.m. on Saturday and Sunday.
When customers make their first payment using PSN, they will need to speak to an operator (press 0) to establish an account. Their account will then automatically be linked to the phone number so future payments may be made using the automated system if desired.
The charge to make payments via a credit card (MasterCard, VISA, Discover or American Express) is 2.75 percent of the payment amount and the charge to make a payment via an e-check is $1. These charges are paid by the customer. Three working days should be allowed for your payment made via PSN to be posted to your Xenia Utility account. Customers with questions about payment processing deadlines should review the explanation on the Utility Billing Division webpage at www.ci.xenia.oh.us.
Customers may set-up recurring payments of their utility bill via credit card using this service.